Home / FAQ




What are the advantages of purchasing a bus ticket with BusPapa.com?

BusPapa.com is only associated with leading reputed Bus Operators providing comfortable & tension-free journey and therefore, you will find the largest option of bus seats on the site. You can choose & book your seat without any additional cost, providing you to customize boarding points, timing, & bus type as per your requirement.

Do I need to register to use BusPapa.com?

No. BusPapa.com does not require its customers to go through a tedious registration process. But, we are providing special offers & discounts to the registered customers based on their ticket booking frequency which they can avail at any point of time.

Does booking online cost me more?

ZERO! The price of the bus ticket is the same as you would get from the bus operator too. For online bookings, If you think that you have been charged more for your bus ticket, please feel free to send us the details by filling the feedback form.


Is it mandatory to take a printout of the ticket?

It depends on the bus operator you have booked your ticket with. For operators that support Mobile Tickets, the SMS that is sent to your mobile can be produced at the time of boarding and you will be allowed to travel.

For operators that do not support Mobile Tickets it is a must to take a printout of the e-ticket and produce it at the time of boarding. The e-ticket is sent to the e-mail ID provided at the time of boarding.

I've lost my ticket. What should I do now?

A copy of the ticket would have been sent to you by e-mail when you booked it. Please take a printout of that mail and produce it at the time of boarding. If you have not received the ticket e-mail, please call any of our call centers and our executive will re-send you a copy by mail.


Your site shows me a request button when I search for my route. What is this?

Seats for some of the buses are not readily available with BusPapa.com. In such cases, we will take the trouble of helping customers by getting wanted seats from the bus operator and providing it to customers. Therefore, if you see a request button, it's recommended that you leave your contact details there and a BusPapa.com executive will try to arrange a ticket for you. Alternately, you can call us and get live help from our executives.

I have placed a request. How much time will it take to hear from you now?

We will call you basis the requests queue and date of journey. At times we are inundated with requests and this may cause a delay in the time we may take to get back to you. If you face such a delay, it's best to call us up and check on the status of your request.


Does the owner of the credit card with which the ticket is purchased need to be one of the passengers?

No! A passenger can use any card to pay for the ticket, not necessarily their own. However, please note that the passenger in whose name the ticket is booked should carry a proof of his identity (along with the ticket) at the time of boarding the bus.

I don't have a credit card. Can I still buy a bus ticket?

Yes you can. You can call us and book your bus ticket over the phone. You can get the tickets by e-mail.

What payment options do I have?

The different payment options are

  • Credit card
  • Debit card
  • Net banking (Internet enabled online bank account)
  • Cash cards (ITZ cash, Done card, Oxi cash, Tick business and Zip cash)
  • mChek mobile payment
  • Paymate mobile payment

Can I pay using my internet enabled bank account?

Yes. You can transfer money from any of your below bank accounts to BusPapa.com to buy tickets:

 ABN Amro Bank  Citibank  IDBI Bank  Punjab National Bank
 Axis Bank (UTI Bank)  Corporation Bank  IndusInd Bank  State Bank of India (SBI)
 Bank of India  Federal Bank  Jammu & Kashmir Bank  Union bank of India
 Bank of Rajasthan  HDFC Bank  Kotak Bank  Yes Bank
 Centurion Bank of  Punjab  ICICI Bank  Oriental Bank of Commerce  And More Banks

How does the transaction appear on my card / account statement?

Transactions on BusPapa.com CCavenue in your statement.

Is it safe to use my credit card on this site?

Transactions on BusPapa.com are very safe & secure. Apart from being certified by Verisign, BusPapa.com uses Secure Socket Layers (SSL) data encryption. Using SSL ensures that the information exchanged with us is never transmitted unencrypted, thus protecting the information from being viewed by unauthorized individuals.


Can I cancel my ticket online?

You can cancel the ticket online, however, there are some tickets that can only be cancelled through our customer support contact centre.

You need to click on the cancellation link provided on our home page. Enter your ticket number and the e-mail ID that was provided at the time of booking and click on cancel ticket.


I missed the bus. Do I get a refund?

BusPapa.com provides a 100% refund if the bus is missed due to either BusPapa.com or its' partner company's fault. However, if the bus is missed due to any other reason not directly related to BusPapa.com no refund is provided.

How can I get a refund in case I cancel my ticket?

The refund is provided as per with our cancellation policy. This refund will be provided in the form of a cash coupon.